"The social performance of an organization (whether a private-for-profit firm, cooperative or NGO) comprises the relations of the organization with its clients and with other stakeholder groups. […] The
[index] of social performance involves investigating the structure of an organization (i.e. mission, ownership, management principles, relation to and care for its staff) and its conduct in the market and local and wider community (services, products, market behavior, other relations with clients and other stakeholders, incl. community and social/political organizations)."
(Zeller, M., et al,
Measuring social performance of
micro-finance institutions: A proposal, 2003, visited 2009-10-14)